For longer than 20 years, by just utilizing premium quality customer support and their own ability to help produce comprehensive service provider systems, MTM support their clientele to execute their set goals while attaining their mission of communities without any limitations.
MTM has combined together with their own clients to be able to put together non emergency health related travel intended for accessing medical related care, offering self-sufficiency, in addition to joining area resources.
Your overall health & essential safety certainly are a top issue to MTM. As a result of the present Coronavirus crisis, MTM will be using any advice provided by the Centers for Disease Control.
MTM is here to offer a choice of NEMT Brokerage services to tackle your most important issues within health-related transport and Public Transit Services. Right from state non-emergency medical-related transport (NEMT) brokerage to organizing & dispatching for big travel companies, their professional services endeavor to strengthen member health and wellness end results at the same time aligning together with customer goals, minimising system costs, & maximizing total satisfaction.
Taking advantage of their own detailed familiarity with the health related transport services sector, MTM’s mobility management model gives an effective strategy for synchronized area transport.
Using a broad range of synchronized, practical transport solutions, mobility management guarantees all aspects of passengers’ transportation expectations can be met. They educate individuals on the transport methods open to them, as well as enable them to select the appropriate style of transport that best fits their requirements.
As demand continues to increase, mobility management delivers a strategic method for unifying, managing, & coordinating transport services. MTM collaborates with their clients to deliver a family of transit services & options like:
Diverse travel options and modes
Eligibility assessments
Travel training
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
Pursuing opportunities for grant funding
Educating passengers on & assigning them to the most cost-effective, appropriate mode of transportation
Performing education & outreach to explain the travel system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs
As travel agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (QA) contractor is imperative to accurately track performance metrics, analyze data, & lead the agency and its contractors through continual quality improvement.
Acting as the ears and eyes of the agency a legitimate development of the agency’s very own staff members an impartial Quality Assurance contractor provides an additional layer of impartiality to keep other suppliers accountable & proactively deal with support & conformity complications. Utilizing know-how which mixes travel & quality assurance, MTM appreciates the way in which various facets of Quality Assurance have an effect on a travel sections performance, & provides a dedicated system set up in order to increase conformity & technique enhancement.
The specialized Quality & Compliance unit keeps track of the transport of over 20 or so million journeys every single year by means of the sub-contracted network of transport carriers, with over seven and a half mil phone calls received by their own customer service centers on an annual basis. For every of the greater than One hundred contracts, they currently have intrinsic quality control methods set up and also maintain them selves accountable to overall performance specifications & Key Performance Indicators(KPIs).
MTM is known as a real pioneer on producing Quality Assurance systems for the non emergency medical-related transportation business, and also has efficiently implemented such procedures within their packages for upwards of two full decades. In every single contract MTM run, MTM completes QA routines which make them distinctively qualified in order to present unprejudiced evaluations, review service developments, and record crystal-clear results & strategies of medical transportation services.
By using a library of methodologies, policies, operations, & documents established during the last Two full decades & ready to be personalized to meet travel agencies specific preferences, MTM is definitely very well prepared to simplify enactment and also help to make immediate positive influences on transportation companies of almost any magnitude.
More unique for the transit sector, MTM couples with travel organizations in Maryland and Washington, D.C. to supply professional Quality Assurance solutions. In each case, MTM cooperate with the travel specialists to be able to put together in depth models which give control of both Administration & Operations within their paratransit solutions.
